Q: What makes Chennai & Co wigs and bundles different from others?
At Chennai & Co, we believe in offering more than just a product; we provide an experience. Our wigs and bundles are made from 100% premium human hair, ethically sourced to ensure the highest quality and durability. Each piece is crafted with attention to detail, providing natural-looking volume, softness, and long-lasting beauty. Whether you’re looking for a sleek professional style or voluminous curls for a night out, our luxury hair products are designed to empower you with confidence and glamour.
Q: What is the shipping policy?
Effective Date: 3/1/2025
PROCESSING TIME:
All orders are processed within 2-5 business days (excluding weekends and holidays).
Custom-colored and made-to-order wigs may take an additional 2 business days for processing.
You will receive a confirmation email with tracking information once your order has shipped.
SHIPPING RATES & DELIVERY ESTIMATES:
(Within the U.S. - Based on Charlotte, NC):
Standard Shipping (2-7 business days): $10.00
Expedited Shipping (2-3 business days): $20.00
Overnight Shipping (1 business day): $35.00
(Shipping rates may vary based on location and order size.)
SIGNATURE REQUIREMENT:
For customer protection we will require signature upon delivery for all orders. Please reach up to your local USPS to set up redelivery is missed.
PACKAGE INSURANCE:
Packages are not Insured unless otherwise requested by the customer. USPS charges $2 for every $100 to Insure the packages.
SHIPPING CARRIERS:
We use USPS, UPS, and FedEx to ship orders within the United States.
INTERNATIONAL SHIPPING:
At this time, Chennai & Co only ships within the United States. We do not offer international shipping.
LOST. STOLEN, OR DELAYED PACKAGES:
Chennai & Co is not responsible for lost, stolen, or delayed packages once they leave our facility.
If your package is marked as “Delivered” but you have not received it, please contact the carrier directly.
If a package is returned due to an incorrect or incomplete address provided by the customer, the customer is responsible for additional shipping costs.
PROCESSING TIME:
All orders are processed within 2-5 business days (excluding weekends and holidays).
Custom-colored and made-to-order wigs may take an additional 2 business days for processing.
You will receive a confirmation email with tracking information once your order has shipped.
SHIPPING RATES & DELIVERY ESTIMATES:
(Within the U.S. - Based on Charlotte, NC):
Standard Shipping (2-7 business days): $10.00
Expedited Shipping (2-3 business days): $20.00
Overnight Shipping (1 business day): $35.00
(Shipping rates may vary based on location and order size.)
SIGNATURE REQUIREMENT:
For customer protection we will require signature upon delivery for all orders. Please reach up to your local USPS to set up redelivery is missed.
PACKAGE INSURANCE:
Packages are not Insured unless otherwise requested by the customer. USPS charges $2 for every $100 to Insure the packages.
SHIPPING CARRIERS:
We use USPS, UPS, and FedEx to ship orders within the United States.
INTERNATIONAL SHIPPING:
At this time, Chennai & Co only ships within the United States. We do not offer international shipping.
LOST. STOLEN, OR DELAYED PACKAGES:
Chennai & Co is not responsible for lost, stolen, or delayed packages once they leave our facility.
If your package is marked as “Delivered” but you have not received it, please contact the carrier directly.
If a package is returned due to an incorrect or incomplete address provided by the customer, the customer is responsible for additional shipping costs.
Q: What is the return policy?
All Sales Are Final – No Refunds
Due to the nature of our products, all sales are final, and we do not offer refunds.
EXCHANGES:
We only offer exchanges for the following cases:
• You received the wrong item.
To request an exchange:
1. Contact our customer service team at contactchennai.co@gmail.com within 48 hours of receiving your order.
2. Provide your order number and clear photos of the item showing the issue.
3. If approved, the item must be unused, in its original packaging, and with all tags attached.
4. You are responsible for shipping the item back to us. Once received, we will process the exchange.
NON-RETURNABLE & NON-EXCHANGEABLE ITEMS:
• Worn, altered, or tampered wigs and bundles.
• Custom-colored or made-to-order wigs.
• Final sale items.
ORDER CANCELLATIONS:
Orders may be canceled within 24 hours of purchase for a full refund.
After 24 hours, cancellations are not accepted as processing begins immediately.
DISPUTES & CHARGEBACKS:
If a dispute or chargeback is filed without contacting Chennai & Co first, we reserve the right to ban future purchases.
Customers are encouraged to reach out to us at contactchennai.co@gmail.com or call 704.292.0784 for assistance before filing a dispute.
FOR ANY FURTHER QUESTIONS, CONTACT US AT:
PHONE: 704-292-0784
EMAIL: contactchennai.co@gmail.com
Due to the nature of our products, all sales are final, and we do not offer refunds.
EXCHANGES:
We only offer exchanges for the following cases:
• You received the wrong item.
To request an exchange:
1. Contact our customer service team at contactchennai.co@gmail.com within 48 hours of receiving your order.
2. Provide your order number and clear photos of the item showing the issue.
3. If approved, the item must be unused, in its original packaging, and with all tags attached.
4. You are responsible for shipping the item back to us. Once received, we will process the exchange.
NON-RETURNABLE & NON-EXCHANGEABLE ITEMS:
• Worn, altered, or tampered wigs and bundles.
• Custom-colored or made-to-order wigs.
• Final sale items.
ORDER CANCELLATIONS:
Orders may be canceled within 24 hours of purchase for a full refund.
After 24 hours, cancellations are not accepted as processing begins immediately.
DISPUTES & CHARGEBACKS:
If a dispute or chargeback is filed without contacting Chennai & Co first, we reserve the right to ban future purchases.
Customers are encouraged to reach out to us at contactchennai.co@gmail.com or call 704.292.0784 for assistance before filing a dispute.
FOR ANY FURTHER QUESTIONS, CONTACT US AT:
PHONE: 704-292-0784
EMAIL: contactchennai.co@gmail.com
Q: How do I care for my wig or bundle?
Caring for your luxury wig or bundle is easy with the right routine. Here are a few tips:
Wash gently: Use sulfate-free shampoos and conditioners to preserve the natural luster of your wig or bundle. WE recommend using the products on our website.
Avoid excessive heat: Limit the use of hot tools like flat irons or curling irons to maintain the integrity of the hair.
Store properly: When not in use, store your wig on a wig stand or in its original packaging to keep it in shape.
Regular conditioning: Keep your hair hydrated and smooth by conditioning it regularly. For recommended products that we feel will work best for your hair please shop our products listed online.
Wash gently: Use sulfate-free shampoos and conditioners to preserve the natural luster of your wig or bundle. WE recommend using the products on our website.
Avoid excessive heat: Limit the use of hot tools like flat irons or curling irons to maintain the integrity of the hair.
Store properly: When not in use, store your wig on a wig stand or in its original packaging to keep it in shape.
Regular conditioning: Keep your hair hydrated and smooth by conditioning it regularly. For recommended products that we feel will work best for your hair please shop our products listed online.
